I love Google Voice, and really find it very useful. But sometimes I wish it could do more, and would even be willing to pay for some advanced features. Google could really make some additional revenue if it added some new features and charged for them.
Here are some of the features that I would love to have in Google Voice, and would be willing to pay for.
Multiple Phone Numbers with Tracking
I would love to have the ability to have more than one phone number associated with a single Google Voice account. Yes, I know that you can easily create multiple accounts, but having all your calls funnel into the same Google Voice account would make things easier, especially when you are trying to access your voicemail from your Android phone, which only allows you to log into one Google Voice account. This is really useful if you want to route business calls to your cell phone, but also continue using it for personal use as well. Having multiple phone numbers would allow the voicemails to automatically be sorted in Google Voice. You could also have business calls go straight to voicemail after hours, but have your personal calls still come through. Add some tracking and statistics, and you could track marketing campaigns and see how well each campaign is performing.
Outgoing Caller ID
When calling from your mobile phone using your Google Voice number, the caller ID shows the city and state as the caller’s name, instead of your name. I would love to have the option of putting my name or my business name as the outgoing caller ID.
Incoming Fax Number / Google Drive Integration
Although the fax machine is supposedly a dying technology, sometimes it is easier and more secure to send a fax. Faxing is still much easier than scanning and emailing for people who are not that tech savvy. This could be integrated with Google Drive so that incoming faxes are automatically in a folder in Google Drive.
Sending Faxes & Documents to Phone Numbers
On the flip side, being able to send a document on your computer to a phone number (whether that be a fax or a Google Voice number) would also be very convenient. If both parties have a Google Voice number, then the document could travel over the internet instead of the phone lines. If the receiving number is a fax, then it can be sent via standard fax technology.
These are some of the things I would love to see added to Google Voice. Is there anything you want to see? Be sure to comment below if you have any ideas.
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